Managed Services
Our Managed Services offering gives our customers effective access to our team’s 15+ years of Salesforce + NetSuite administration and development expertise. Whether you have in-house Salesforce and/or NetSuite resources that you want to supplement, or you want to rely on SAASCG fully, our goal is to be a valuable resource for your company to address ongoing business demands with appropriate Salesforce and NetSuite capabilities. We ensure satisfaction by embracing a state-of-the-art SAASCG Customer Community and assigning a responsible, golden rule natured SAASCG Relationship Manager to serve you well.
We provide comprehensive Salesforce and NetSuite administration and development by assessing and optimizing your Salesforce and/or NetSuite design and setup with constructive guidance and execution of best practices for the following business processes:
Salesforce Sales, CPQ and Service Clouds
NetSuite ERP, OneWorld, Professional Services Automation and SuiteSuccess
Integrations Managed Services
Whether our customers choose to utilize a single offering or any combination of the three managed services, SCG will give you confidence that your Salesforce + NetSuite environments are working well. Your SaaS Consulting Group Relationship Manager will help you onboard, execute timely and effective communications, and proactively ensure your satisfaction including the following best practices:
In summary, we provide outstanding and timely resources, focused on meaningful results, within a flexible offering that fits within your monthly budget.
We provide comprehensive Salesforce and NetSuite administration and development by assessing and optimizing your Salesforce and/or NetSuite design and setup with constructive guidance and execution of best practices for the following business processes:
Salesforce Sales, CPQ and Service Clouds
- Lead Management
- Opportunity Management
- Quote Management
- Contract Management
- Renewals Management
- Customer Service Management
- Customer Support Management
- Reporting and Analysis via Dashboards, KPIs, Reports and Views
- Data Clean Up and Import/Export
- Automation - Approval Workflows, Process Builders, and Flows
- Development - Lighting, Apex, and Visualforce
- User Training
NetSuite ERP, OneWorld, Professional Services Automation and SuiteSuccess
- Quote-to-Cash Management
- Revenue Recognition Management
- Procure-to-Pay Management
- Project Time, Expense and Billing Management
- Financials & Accounting Management
- Consolidations Management
- Reporting and Analysis via Dashboards, KPIs, Reports and Saved Searches
- Data Clean Up and Import/Export
- Automation, including Approval Workflows
- Development - Scripting
- User Training
Integrations Managed Services
- Salesforce + Netsuite
- 3rd-Party Connectors (SF + Marketo, NS + Avalara, NS + Concur, NS + Expensify)
- Real Time or Scheduled Syncs
- Custom Integrations
- Integration Optimization
- Integration Reporting and Analysis
- Boomi or Celigo User Training
Whether our customers choose to utilize a single offering or any combination of the three managed services, SCG will give you confidence that your Salesforce + NetSuite environments are working well. Your SaaS Consulting Group Relationship Manager will help you onboard, execute timely and effective communications, and proactively ensure your satisfaction including the following best practices:
- SAASCG will manage support requests via SAASCG’s Customer Community, powered by Salesforce Service Cloud
- SAASCG’s Customer Community will serve as the central support request repository, accessible by our customers designated assignees
- Support request acknowledgment will be immediate, with responsible level of effort estimates provided promptly
- Requests are categorized, assigned and addressed by the appropriate SAASCG skill set
- Email alerts are provided for status updates
- Proactive support request resolution
- Comprehensive User Acceptance Testing (UAT) processes
- Deployment of support request features into your production instance
- Performance reporting delivery
In summary, we provide outstanding and timely resources, focused on meaningful results, within a flexible offering that fits within your monthly budget.