Grateful

Back in Oct-06, I joined a really fast growing mid-sized software company with an exceptional business model. I was given the responsibility of owning our business systems.  We started our mission of using systems for productivity by implementing Salesforce and NetSuite.  It was my first experience with cloud-based business applications (CRM and ERP).  It was an incredible experience, and I am grateful for that beyond measure. 

Here is a quick business review we wrote within the first year of our usage of Salesforce and NetSuite:

Challenges:

• Global software company with disciplined sales linearity resulting in 60,000 customers in 170 countries
• Complex revenue-reporting requirements compounded by variations in currencies, taxes, and accounting-compliance regulations
• Legacy IT infrastructure not optimal for cohesive reporting, analysis and forecasting

Solution:

• Replaced QuickBooks, spreadsheets, and custom programming with Salesforce.com and NetSuite OneWorld
• International roll out in just 6 months to 10 subsidiaries in North America, Ireland, Czech Republic and Singapore
• Implementation included marketing campaign-to-opportunity, order-to-cash, procure-to-pay, customer support tracking, and integration between Salesforce.com and NetSuite
• Managing complex revenue recognition rules directly in NetSuite, instead of relying on spreadsheets to insure compliance

ResultsCut administrative costs by 30% with simplified billing, while continuing to grow

• Achieved 3-month ROI with Salesforce and NetSuite
• Instant reliability and visibility across customers, geographies, products, and employees
• Doubled the customer support case load without having to increase staff at the same rate