Are you tired of the manual task of routing work items to your agents? Would your time be better spent doing something else? Introducing Salesforce Omni-Channel, a salesforce automation tool that allows managers to route work items, such as cases, live chats, and emails, to the right agents at the right time. This feature hosts two main routing options for users: Queue Based Routing and Skill-Based Routing.
There are a number of additional capabilities you can expect, such as priority routing, item re-routing, and so forth. Our team would be more than happy to discuss this tool or any other Salesforce features that you may be interested in. Salesforce is an effective platform and a best practice for your organization! Visit us here to begin talking with one of our Salesforce Certified Consultants.