Service Cloud - Salesforce Solutions

One of the most valuable functions of Salesforce is the Service Cloud Platform. This feature provides a holistic view of your customer interactions for your Customer Support team. This platform is an efficient way to enhance your customer experience, providing your customers with support resources in order to address their needs in real time. 

The Service Cloud assists your team in case management, agent workspace, and service process automation. Many of the features, such as Web-To-Case, Omni-Channel Routing (case + chat), Knowledge Management, and Live Messaging, are provided with your Service Cloud license. Each of these components can help to enhance the effectiveness of your agents. 

Further customizations may be required in order to address the specific nuances of your organization.  At SaaSCG, our Salesforce practice is comprised of Certified Service Cloud consultants with nearly  15 years of expertise in custom Salesforce design and development.  

If you think that Service Cloud may be the solution for your Customer Support team, and would like to hear more about what options make the most sense for you, please click here to contact one of our dedicated Salesforce resources.